Accessibility statement for HM Land Registry Contact forms

This accessibility statement applies to the following online contact forms:

  • Contact Us
  • Pre-submission Enquiry Service and Application Management Service
  • Application for pre-submission enquiry service (PSS1)
  • Application Management service (AMS1)
  • Large Scale Application
  • Commercial Services Enquiry
  • Change a Sales Record
  • Application Enquiry
  • Local Land Charges
  • Search for Land and Property Information

How you should be able to use this website

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • l isten to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the website using a variety of devices, screen sizes and orientations

We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us online .

You can also contact us to request our assisted digital service if you would like support using the service.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

Telephone

Telephone: 0300 006 0444

Monday to Thursday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422

Monday to Thursday, 8am to 5pm (except public holidays)

Find out about call charges

Online contact form

Submit an enquiry through our contact form.

We’ll respond to your request within 5 working days.

Address

HM Land Registry Citizen Centre
PO Box 7806
Bilston
WV1 9QR

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Disproportionate burden

There are no features in this service that are a disproportionate burden.

What we’re doing to improve accessibility

We’re continually improving this service and will update this statement when anything changes.

Preparation of this accessibility statement

This statement was prepared on 24th March 2025. It was last reviewed on 24th March 2025

This website was last tested on 12th February 2025 against the WCAG 2.2 AA standard .

The test was carried out by HM Land Registry. All the pages were tested using manual and automated testing tools by our website team.