Accessibility statement for HMLR's Contact forms

This accessibility statement applies to HMLR's Contact forms:

  • Contact Us
  • Feedback
  • Pre-submission Enquiry Service and Application Management Service
  • Application for pre-submission enquiry service (PSS1)
  • Application Management service (AMS1)
  • Large Scale Application
  • Commercial Services Enquiry
  • Change a Sales Record
  • Application Enquiry
  • Local Land Charges
  • Search for Land and Property Information

This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’re also aiming to make the website text as simple as possible to understand.

Get advice from AbilityNet on making your device easier to use if you have a disability (link opens in new window).


How accessible this website is

We know some parts of this website are not fully accessible:

  • some text boxes are not labelled clearly
  • some images may not work with a screen-reader
  • some radio buttons are not clearly labelled

Contact us if you need information on this website in a different format like:

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm

Find out about call charges (link opens in new window)

We can also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.


Online contact form

Use our contact form to get answers to the most common questions or to send us a message.

We’ll look into your request and get back to you in 5 days.


Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below (link opens in new window).


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Some fields are not clearly identified as optional or required. This fails WCAG 3.3.2 Labels or instructions (A)

We plan to fix these errors by September 2024.


Content that’s not within the scope of the accessibility regulations

There should not be any other content that would cause accessibility problems in this service.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services (link opens in new window).


Disproportionate burden

We will ensure that our services are compliant with the accessibility regulations. Content that does not currently comply with the guidelines can be found in other sections of this statement.


What we’re doing to improve accessibility

We’re continually improving this service and will update this statement when anything changes.


How we tested this website

We tested our HMLR Contact forms, available at https://customerhelp.landregistry.gov.uk/contactus.

This was tested on 17th January 2024. Tests were carried out by an internal audit team using a purpose-built test suite.

This statement was prepared on 17th January 2024. It was last reviewed on 7th May 2024.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the accessibility requirements, report it to the Customer Support Centre:

Telephone

Telephone: 0300 006 0411
Monday to Friday, 8am to 5pm (except public holidays)

Welsh language: 0300 006 0422
Monday to Friday, 8am to 5pm

Find out about call charges (link opens in new window)

Online contact form

Use our contact form to get answers to the most common questions or to send us a message.


Address

HM Land Registry Citizen Centre,
PO Box 74,
Gloucester
GL14 9BB

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (link opens in new window).