Accessibility statement for Apply for Business e-Services

This accessibility statement applies to the Apply for Business e-Services (opens in new tab).
This website is run by HM Land Registry. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, fonts and font size using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of this website using a keyboard or speech recognition software, excluding the map
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access the website using a variety of devices, screen sizes and orientations

We’ve also made the website text as simple as possible to understand. We only use technical terms where there is no easier wording to use without changing the meaning.

AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some pages in the service contain multiple uses of the h1 title tag

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

You can also contact us to request our assisted digital service if you would like support using the service.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Telephone


Telephone: 0300 006 0444

Monday to Thursday, 8am to 5pm (except public holidays)


Welsh language: 0300 006 0422

Monday to Thursday, 8am to 5pm (except public holidays)

Find out about call charges (opens in new tab)

Online contact form

Submit an enquiry through our contact form (opens in new tab). We’ll respond to your request within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab).

Technical information about this website’s accessibility

HM Land Registry is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in new tab) AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages in the service contain multiple title markups that are not appropriate to the level of content. This fails WCAG 2.2 success criterion Level A 1.3.1 (Info and Relationships).

We plan to carry out fixes by August 2025.

Disproportionate burden

There are no features in this service that are a disproportionate burden.
 

What we’re doing to improve accessibility

We are adding functionality to improve usability. We plan to fix any non-accessible content and test this in accordance with our regular testing procedure.

Preparation of this accessibility statement

This statement was prepared on 13 September 2024. It was last reviewed on 13 September 2024

This website was last tested on 12 September 2024 against the WCAG 2.2 AA standard.

The test was carried out by HM Land Registry. Some pages were tested using manual and automated testing tools by our website team.