Complain about HM Land Registry

Use this service to make a complaint about HM Land Registry.

You'll need an email address to use this service. We will send you progress updates and responses to your complaint to this email. If you do not have an email address, you can complain by telephone or letter.

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Before you start

We'll ask you for any information that supports your complaint:

• a title number
• a property address or description
• a HM Land Registry reference
• any documents or evidence that relates to your complaint

If you are a Business customer, we'll also ask for your customer reference number.

Help with supporting information

• You can find the title number on HM Land Registry documents, like copies of the title register, or a letter we've sent you.
  
  
• A property address or description is how we identify the address your complaint relates to. For example, '2 Example Row, Exeter, EX1 5AW' or 'land at the east side of Newgate Road'.
  
  
• A HM Land Registry reference is also known as a HMLR reference, HMLR Application reference or ABR.
  
  
• Your customer reference number is the reference you created and asked us to use.