Complaint received
Your reference number
Your complaint has been sent to our complaints team.
What happens next
We will:
- email you an acknowledgement, updates and a response to your
complaint - contact you for more information if we need it
- get in touch if you've asked for extra support
You will get a response to your complaint within 20 working days. If we’re
unable to resolve your
complaint in that time, we’ll update you on our
progress.